Zaggle Overview
They are a fintech company. They mainly offer a combination of payment stuff through apps and stuff like that. Their omnichannel tech offerings are 4 main things which are cobranded cards with banks, apps to manage spending, multiple banks and network partners and lastly a site to manage reporting and analytics. They are a powerhouse in India’s spend management. They are a b2b2c company and have a broad product suite which caters to multiple segments of people. They offer a comprehensive suite of SaaS(software as a service) and fintech products and services. With their connections with multiple banks they have issued 50million prepaid cards and are the biggest provider of them. They also have SaaS products like employee expensive management, procure to pay solutions channel incentive program. For this they have an extensive network of corporate clients across all the main sectors. They excel in combining their products into a streamline platform so corporate admins can easily access it on their website. They have a six step approach for their strategy which is increase customer base with growing potential in the market, go after cross sell and up sell opportunities, continue to innovate and introduce new products, use strategic alliances, assess opportunities in global markets and lastly explore inorganic domestic growth areas. The fintech industry’s witnessed strong and good accelerated growth and the broader payment sector has also witnessed very fast and accelerated growth. India as of 2022 accounts for 46 percent of global real time transactions. Many factors such as rising internet and smartphone penetration, favourable demographics, and ongoing financial inclusion efforts create a very healthy market environment for them to grow into. Another major growth driver for the fintech sector is the integration of new tech like AI and ML among some. They are in a very good position to capitalise on the growth with their SaaS products. Over the years they have became the market leader in the prepaid cards sector. Building on this success they have expanding into new offerings like credit card partnerships with banks which lets them diversify their revenue stream. Their growth strategy stays focused on organic expansion while looking for strategic acquisitions which are possible in the fintech or SaaS markets. Their focus is on identifying companies with either EBITDA or product accretive or those that provide access to new geographies which will help them grow faster. They are also advancing their international market by leveraging their domestic markets success. They are going to start with US because of the potential the US market holds. Their revenue from operations grew by 40percent YoY. Their EBITDA before ESOP expenses also grew by 37 percent YoY. The global economy is stabilising but the Indian economy is still outshining the global economy. The fintech sector is supposed to play a big part in it as it drives financial including and economic progression. Digital financial services are also making payments easier and helping individuals. Businesses are also focusing on transitioning to a digital state and Zaggle can help with their spend management services. Over the past 3 years they have doubled their revenue and they believe that they are on the track to double it over the next 2 years because of their organic expansion. Their customer base has also grown by 620 new corporate clients. Zoyer is their fastest growing product and it is based on vendor payments. From their IPO they deposited bulk of it into to deposits and the remaining 50 million they kept for liquidity on projects and things like that. They also have a platform which helps them with their payment solutions business. They are also investing into AI and new technology to help customer and employee communications. An example of this is their new chatbot which can help customer understand their website better. Their collaborations with major players and diverse portfolio of offerings, including prepaid cards, corporate credit cards and SaaS solutions, show their prominent position in the market. For FY24 25 they have high targets have a 45 to 55 percent increase in revenue. This they believe is going to happen with their many products and the increase in cross selling them. They are also very confident about their newly launched analytics platform called Zatix. This will help provide companies with insightful analytics on their spending and boost financial management. Additionally their fleet program and ZIP which is basically just their payment platform, have seen encouraging signs from the market. Zaggle propel is their corporate SaaS platform which was designed for channel rewards and incentives as well as employee rewards and recognition. Zaggle save is also a SaaS platform and a mobile app and was designed to track employee expense management and benefits. Zaggle zoyer is an accounts payable and procurement platform and also has a credit card. Zaggle ZatiX is their analytics platform which sends analytics on spending and stuff like that. This is also being proposed by banks to customers. Their fleet management offers a closed loop spend management. ZIP is their way of doing international travels. Digital payments have been accepted by Indian customers in urban and emerging cities and they are expanding faster then ever with a 56 percent growth in transaction volumes YoY. UPI continues to dominate this market. Because of very good performance by businesses in the recent times and also increase in the amount of employees businesses have it is crucial for them to have a way to manage it all while making sure they are not spending to much. Indias Fintech has grown rapidly because of numbers of reasons such as RBI fostering a cashless society and just all the hype for technology. Because of all the new tech such as 5G services like AI banking is expected to change to a more digital variation. SaaS in India is expected to grow at a phenomenal rate because of the trend of digital transformation and the use of cloud. Gen AI also provides an opportunity for SaaS companies to expand their services. Furthermore government initiatives like make in India and digital India are helping all of the companies. Credit and Debit cards are gaining popularity because of how easy and safely they can use it. Cards are also the most used payment method for retail digital payments. The use of credit cards are expected to surpass the use of debit cards this year in transaction volume of cards. Summary. Zaggle is a fintech company and they mainly build financial services which help businesses manage their spends, rewards and payments through their website. They are the biggest company in the prepaid card sector. Other than fintech they also provide SaaS. They have a few different solutions to help their customers be more financially aware. Personal thoughts. I did not understand if they provide solutions to customers also because they said their model is a B2B2C and I think that if they provided to customers also like individuals it could be much more helpful. They already have the basics of it set up and just need to adjust it to fit customers. Like customers could get the zaggle credit card which they started doing and then that links it to a domain which reports their spending and gives tips on what to reduce and analytics and stuff like that. I like how they offer SaaS instead of just a software because it means that companies pay less and everyone can afford it and it gives more flexibility to the companies. It also means that companies can also afford it on a tough year. It also helps the company as it reduces the cost of employees who would normally be doing the job zaggle is doing.